Retours et échanges

 

  • What is your Returns & Exchange Policy?

The customer can place a Return or Exchange request within 7 days from the date of delivery for non-customized orders, however we do not accept return or exchange requests for embroidery products. Please refer to our size chart. for placing your exchange request. If you further need assistance with size charts reach out to us for assistance as we would be unable to process a second return / exchange request on the exchanged product.
Embroidered products are custom made and cannot be returned for exchange or refund. If the product is used, washed or the tag is removed, it is not eligible for refund or exchange

  • How can I place a return or exchange request ?

You can place your return/exchange request form

  • How are return requests processed?

Once we have received a return request for a product, we will arrange a pickup for the item. Our logistics partners will pick up the item from you within 5-7 working days after we receive your request. The item is then delivered to our warehouse where our quality control team checks the item for quality. Once the item passes the quality checks, the refund amount shall be initiated.

  • How will I receive the refund for my returned product?

In case of returns, our team initiates the refund after the returned item passes the quality checks at our warehouse. Please note that the entire process from receiving a return request to quality checks at our warehouse can take up to 2 weeks depending on your location and pin code. We request your patience through the process, our team is working to process your refund asap! Please note that for COD orders, the COD charges shall not be refunded. in case you still face any issues, our team is here to help, please Whatsapp us on

  • When will the refund amount be credited to my account?

In case of returns, our team initiates the refund after the returned item passes the quality checks at our warehouse. Please note that the entire process from receiving a return request to quality checks at our warehouse can take upto 2 weeks depending on your location and pincode. We request your patience through the process, our team is working to process your refund asap! In case you still face any issues, our team is here to help, please Whatsapp us on